SmartTrade Blog

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SmartTrade Blog

News and views from the SmartTrade crew.

Recent blog posts

Posted by on in News and Announcements

We’ve just released a software upgrade – here’s the new stuff in SmartTrade!

SmartTrade Mobile - in the Field

Invoicing on SmartTrade Mobile is now available!

Mobile users will now be able to:

Create an invoice on the job from the Job Sheet tab;

Confirm invoices;

Preview the invoice;

Get a signature on the invoice (optional); and

Email the invoice to the customer.

In the last release we added:

Quoting on the job; and

Downloading a SmartForm from the cloud to SmartTrade Mobile.

The feature additions allow you to undertake a comprehensive job workflow on SmartTrade Mobile:

Create a new customer and site;

Create a new job;

Create a quote and email it to the customer;

Accept a quote;

Complete the job including:

Add materials, including MyData kitsets;

Download a SmartForm, complete the form, email a PDF copy to the customer;

Attach photos to the job or SmartForm;

Update assets (Assets is a SmartTrade Ultimate feature);

Raise order numbers;

Complete and return timesheets; and

Create an invoice, preview it, get the customer’s signature and email the invoice to the customer.

Free “customer satisfaction survey” SmartForm!

Customer Satisfaction Survey form – this SmartForm is available at no cost, you can find more
           information in the article about SmartForms. If you want to use this form please get back to
           us and we will add your company logo to it, again at no cost. If you have any suggestions how
           the form could be improved don’t hesitate to tell us!

Click here to open the latest version of the "Guide to working with SmartTrade Mobile"

SmartTrade Essential & Ultimate - in the Office

SmartTrade Discovery

You can now self-audit which SmartTrade features and functionalities you are using to make sure you
          aren’t missing out on stuff your business could benefit from.


Find out more about SmartTrade Discovery.

Customisable fields

New field type "URL".


Edit an approved timesheet and automatically set to unapproved.


Allow adding and editing of dispatched initial Job notes.


New "Search for... Sub-jobs" option available while editing jobs;

Create sub-job - four new tick box options:


Click here to open the "A short guide to Sub-Jobs"

Posted by on in News and Announcements

To finish on a bit of humour

David Cameron, Barack Obama and Vladimir Putin all die and go to Hell. As they arrive at the gates of Hell they spy a golden phone and ask the Devil what the phone is for. The Devil tells them it is for calling back to Earth.

Obama asks to call the US and talks for an hour. When he is finished the Devil informs him that the standard Hell to Earth call charge is 1 million US dollars per hour, so Obama writes a cheque for 1 million USD.

Putin calls Russia and talks for two hours. When he is finished the Devil informs him that the standard call charge for two hours is 2 million US dollars, which converts to 100 million rubles, so Putin writes a cheque for 100 million rubles.

Finally, David Cameron gets his turn and talks to the UK for 4 hours. When he is finished the Devil informs him that the standard call charge is 12p.

Obama and Putin go ballistic and demand to know the why Cameron got to call the UK virtually free when it cost them 1 million US dollars an hour?

The Devil smiles and replies:

"After BREXIT the UK went to hell, it's now a local call to the UK!"


Doug Smith is on his deathbed and knows the end is near.

His nurse, his wife, his daughter and two sons are with him.

So, he says to them:

"Bernie, I want you to take the Mayfair houses."

"Sybil, you take the apartments over in the east end."

"Jamie, I want you to take the offices over in the City Centre."

"Sarah, my dear wife, please take all the residential buildings on the banks of the river."

The nurse is just blown away by all this and, as Doug slips away she says, "Mrs Smith, your husband must have been such a hard-working man to have accumulated all this property."

Sarah replies, "Property? .... The asshole had a paper run."

Posted by on in News and Announcements
SmartTrade Discovery – self auditing your use of SmartTrade’s features and functionalities
‘Arguably the most productive 20-30 minutes you can spend to increase the productivity!’
We introduced SmartTrade Discovery in our last newsletter. It’s proven to be very popular with customers wanting to find out about SmartTrade capabilities they aren’t aware of. We’re currently working through the first batch of responses we received.
Due to the strong response we got we thought it would be worthwhile promoting SmartTrade Discovery again in this newsletter!
When software is mission critical to your businesses’ success you need to maximise the use you make of the software. We know most SmartTrade users use a subset of the software’s available functionality. This is typical of most software, a general rule of thumb is usually only 20-40% of the available features and functionality are actively used.

Here’s how the audit process works:
  • The audit is broken up into 6 separate forms, the longest should take about five minutes to complete.
  • You can complete the audit forms at your leisure and in any order, once you complete a form simply hit the submit button at the end of the form to return it to us.
  • When we give you your next customer care call (generally every 6 months) we will discuss your audit with you.
  • To help you achieve greater productivity from SmartTrade we may propose an action plan based on the audit results. This action plan will typically include additional training, remember we offer SmartTrade customers 2 hours of FREE online training a year!
Here’s how to find the self-audit forms from the SmartBiz tab. If you have any trouble getting into SmartBiz please give us a call and our techs will sort it out for you.


Posted by on in Newsletters
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map Teletrac
To celebrate SmartTrade Ultimate now integrating with the Teletrac Navman vehicle tracking system, we are giving away 2 iPhone 6S Plus smartphones, one in Australia and one in NZ.
|Read more about competition| 
Major changes to New Zealand's Health and Safety laws took effect on 4 April 2016
In this article we give a general introduction to Health and Safety at Work Act 2015 (HSWA) then focus on the following two aspects of the Act. 

  • worker participation - Health and Safety Representatives (HSRs) and Health and Safety Committee (HSCs); and
  • the need to notify WorkSafe NZ prior to the commencement of particular hazardous works.
We also recommend SmartTrade Mobile users employ SmartForms to help manage workplace safety.
We strongly recommend SmartTrade's New Zealand customers visit the WorkSafe New Zealand site and get professional advice, to make sure they have an in-depth understanding of how the (HSWA) will affect their business.
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support upgrade laugh
1 2 3
Each day we receive support calls from businesses all over Australia and New Zealand, Its nice being able to place a face to the name.
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SmartTrade reminds all version 4 and 5 users that it's time to upgrade to version 6. The upgrade is free so make the move now.
|Read More|
It's important to take a break and get your mind off work, so here at SmartTade we would like to help with that. 

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0800 327 943(NZ) | 1800 350 495(AUS)
Level 2, 8 Virginia Ave East, Eden Terrace, Auckland 1021
New Zealand
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Support for SmartTrade v5 Office/Mobile expired on 31 December 2015!

A friendly reminder to the 5% of SmartTrade users who still haven’t upgraded to the current version of SmartTrade that official support for SmartTrade v5 ended at the end of last year. This means support for all prior versions of SmartTrade has now ended.
While we will do our best to keep you up and running we can’t guarantee that the earlier software versions will continue to be compatible with the latest hardware and operating systems.
Upgrading to the current SmartTrade v6 is free, as is the training we give you to bring you up to speed with the new software.
To find out more about how to upgrade to SmartTrade v6 please contact our support team.
Phone Au 1800 350 495, NZ 0800 327 943